Then there are the cases where it can be seen that the complaints have been dealt with by the banking mediation system: 1. Non-issue of a bank guarantee. The bank was accused of issuing bank guarantees, despite sufficient collateral, and the complainant suffered a financial loss. It was found that failure to issue a bank guarantee, despite a guarantee with the bank, would constitute a lack of services and that the complainant was entitled to interest on that amount of guarantee. 2. Unredified transfer. In one case, the complainant`s son transferred from abroad an amount that was credited from his NRI account to the complainant bank. The transfer has only been confirmed for a long time. The complainant argued that the non-confirmation was due to the computer failure. The question arises as to whether this delay on the part of the Bank constituted a lack of services.
As part of the appeal procedure, the Commission found that bank agents could have checked the vouchers and cheques received by mail or confirmation and provided a correct response within a reasonable time. It was found that the bank`s inability to confirm the transfer received from outside the country meant a lack of services. 3. Lack of services. In most cases against banks, customers have pointed to the lack of services of banks. one. Emissions of cash credit facilities. The complainant had the 1994 cash loan facility with the bank entitled to file a complaint, and he had also issued two cheques, one of which was cashed and the other disgraced. The respondent stated that the complainant had an account that was coated.
It was found that, if there was recognition in favour of the complainant, the dishonour of the cheque issued by the complainant could not be characterized as bonafide. The defendants` bank was found guilty of a lack of benefits and the complainant was entitled to compensation. B. Questions about the discount agreement. In the case of Corporation Bank – Anr v. Navin J. Shah, the respondent was an exporter. As part of the discount agreement, it forwarded export and change documents with the complainant Bank to negotiate the same through a foreign bank. The defendant asserted that the bank had failed to recover money in foreign currency, which was indicated in documents, but rather in national currency, so that there had been a lack of services on the part of the complainant and that a claim for damages had therefore been invoked. As part of the appeal process, the Commission found that the bank was not in short supply of services, as the applicant to the appeal acting on behalf of the respondent negotiated the documents provided by agreement.
However, the conversion of the local currency into U.S. dollars has become difficult due to Sudanese government policy. It was found that everything that had been concluded under the agreement and contractual had been done by both banks. d. Non-payment of premium. In Manohar Singh Chouhan – Ors Vs. Central Bank of India, the complainants purchased a tractor after taking out a loan from the respondent bank. The respondent bank did not pay the premium to the insurance company from which the complainants insured their tractor, which prevented the insurance company from collecting the damage suffered by an accident. The question is whether the bank`s non-payment of the premium amount constituted a lack of benefits. It was found that when the rental contract between the bank and the purchaser of the vehicle with the help of bank loans do not contain a condition, the obligation of the bank to transfer the premium for the insurance policy, the buyer of the car could not be guilty of the lack of service.